HI Marianne! We're so sorry the products didn't meet your expectations. We completely understand that lace is not for everyone, we do offer balconette bras in smooth fabrics with no lace, if you'd like to easily exchange for free:) As for the panties, all are nonrefundable for hygeine purposes and we have it noted multiple times throughout the site, the cart and checkout. If you have more exchange or style questions, feel free to reach out at margaux@montelle.ca and we can chat :)