We really want you to love Montelle and how you feel in our products.

If you're having second thoughts or need to make a change, don't worry! You have 30 days from the day of purchase to request a full refund, exchange, or store credit. Please note that all panties are final sale. Simply submit a refund or exchange request through our super easy portal! If you encounter problems with the portal or have any further questions regarding your order, please get in touch with our customer service teamat (855) 624-0888 or info@montelleintimates.com and we'll help you out with a code for free shipping on your next order.

Have more questions? Please contact us at info@montelleintimates.com

Step 1: Head over to our Return Portal to begin your return. Please note>panties are final sale

Step 2: Enter your order number along with your email address or phone number. The order number must include "MONUS" (first five letters before the number). You'll find your order number (alphanumeric code) in your confirmation email or on the slip included in your package (it will be the number on the top right that begins with MONUS).

Step 3: Select the item(s) you would like to return and follow the easy instructions.

Step 4: Choose a credit method

a. Store Credit: receive a gift card code for the full amount by email once your return has been approved (save the $5.99 handling fee!)
OR
b. Original Payment Method: receive a refund (less a $5.99 handling fee) to original payment method once your return is approved.

We’ll process your return between 3 to 5 business days from receipt.

Please note that there is a $5.99 handling fee for refunds only.

Step 1: Head over to our Return Portal to begin your return. Please note>panties are final sale

Step 2: Enter your order number along with your email address or phone number. The order number must include "MONUS" (first five letters before the number). You'll find your order number (alphanumeric code) in your confirmation email or on the slip included in your package (it will be the number on the top right that begins with MONUS).

Step 3: Select the item(s) you would like to exchange.

Step 4: Follow the easy instructions and choose

a. An item in the same style and color then simply select the correct size and complete the exchange.
OR
b. An item in a different color or a completely different itemthen select option “Shop Now” and choose the item or color that you would prefer. Go through checkout and you’re done!

Please note that there is no handling fee on exchanges (save $5.99…YAY!)

Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned or exchanged. All panties are final sale.

When you receive merchandise, we ask that you not wear perfume or deodorant when trying on your purchase as scents or marks can be left, which will make the item non-returnable.

Any item that appears washed, worn or smells of smoke or perfumes cannot be returned or exchanged, and we reserve the right to refuse these returns.

Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number. We reserve the right to refuse the return or exchange if the product is damaged due to improper packaging.

All returns are subject to a $5.99 handling fee which will be deducted from the amount refunded to you, unless we’ve made an error, or the item is defective.

All exchanges are free of charge. If you make a combined return and exchange, the $5.99 handling fee will still be charged.

Any returned or exchanged items that do not meet our standard will be returned, if desired, at your expense.

Any Sale items may be returned or exchanged according to the guidelines above, unless noted.

Once received, returns will take 3-5 business days to process (excluding weekends and holidays).